Privacy Policy

Protecting the privacy of our customers and users is very important to The Trenchless Company (“TTC”). We are committed to being leaders in setting and following ethical standards within the plumbing industry and amongst webmasters.

  • We will not ask for information that we don’t need.
  • Your information will only be gathered and used for the purposes stated – period.
  • We will not sell or share your information.
  • We will take all steps accessable to secure your information.

When you register with us, the information you provide to us is used to provide the services you have registered for, to deliver email notifications to you, and from time to time, to validate your identity. Our data collection policies allow you to choose how much information you provide to us, and to control how we use that information. All Information you provide is secured and protected according to industry standards. To find out more, please read the following.

Information Collection & Use

We want your experience to be satisfying and safe. Our data collection policies allow you to choose how much information you provide to us, and what we do with the information you supply. Your information will be kept within TTC unless you consent to our supplying all or a portion of your information to third parties as a part of one of our service offerings and/or through credit card processing. However, if you tell us not to send you further emails, this instruction may be communicated to third parties who send email on our behalf solely to allow us to comply with your instructions. TTC collects information online to allow you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address, contact phone number or other information related to the service you are requesting. We request this information to deliver on the services you are requesting, and to allow us to provide our strongest value to you – a personalized online experience. Information collected online is often defined as being either anonymous or personally identifiable:

Anonymous Information refers to information that cannot be tied back to a specific individual. For instance, we may know that thousands of people have visited this Privacy Policy webpage, but we do not necessarily know their names, where they live, or their date of birth. What we collect from visits such as this constitutes anonymous information. Some of the individuals who access our services decline to use the personalization features that are available to them, and therefore those individuals are anonymous to us and the only data we collect about them is anonymous information.

Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address or phone number. While you can search and browse some sections of our web site without being a registered user, certain activities do require registration, such as  making a purchase. Using www.DontDig.com may also cause a cookie to be issued; this cookie allows us to “recognize” you when you are on our site to allow us to personalize our service for you.

Anonymous Information

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We may link this automatically-collected data to Personally Identifiable Information.

Personally Identifiable Information

In order to use the basic features of this Web site, you need not register or provide any personal information. However, if you wish purchase or subscribe to additional services such as e-mail newsletters, personally identifiable information may be requested. During purchase/registration you are required to give contact information (such as name, email address and a phone number). We use this information to contact you about the services on our site in which you have expressed interest. When you register with www.DontDig.com, the information you provide to us is used to provide the service for which you have registered. Depending on the services you have chosen to use, some or all of your Personally Identifiable Information may be used by us to provide such services. Personally Identifiable Information may also be provided to intermediaries and third parties who assist us in providing you with the service you request. For example, if you purchase, some of your personally identifiable information may be sent to service providers so that they may provide the services you have purchased. (e.g., contact information). Except as otherwise provided in this Privacy Policy, however, we will not share, rent or sell your information to third parties without your permission.

TTC is the sole owner of the information collected on www.DontDig.com. We may collect Personally Identifiable Information from our users at several different points on our Web site.

Special Offers and Updates

We may occasionally send you information on services, special deals, products and/or promotions. You may opt-out of these communications.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the Personally Identifiable Information you provide us, we may send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, if you have provided such information.

We store information that we collect through cookies, log files, or clear gifs to create a “profile” of your preferences. We may tie your Personally Identifiable Information to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.


If you post to a blog/forum/dissussion group on this site, you should be aware that any information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We may link the information we store in cookies to any Personally Identifiable Information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as saving properties, will not be possible.

Clear Gifs (Web Beacons/Web Bugs)

We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our customers’ Personally Identifiable Information.

We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by TTC. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies only to information collected by this web site.

Access to Personally Identifiable Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us at info -<at>- DontDig.com.


We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our customers. You the consumer are ultimately responsible for the security of your Member Name and Password. Please take care to store your Member Name separately from your account password, or better yet, choose a password that you don’t need to write down at all.

Business Transitions

In the event TTC  goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets as well as in the event of a bankruptcy, assignment for benefit of creditors or receivership, your personally identifiable information may be disclosed and will likely be among the assets transferred. You will be notified via prominent notice on our web site for 30 days of any such change in ownership or control of your personal information.

Legal Disclaimer

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Your Privacy Rights Regarding Third Party Sharing

To help service your requests, we may provide certain Personally Identifiable Information to third parties who may use this information for their own purposes, including sending advertising to you. We may also use third party providers for email and postal mailings on our behalf, but any information provided such third parties (such as name, address and email) is confidential and is not used by the provider for any other purpose.
Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at info -<at>- DontDig.com.