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CSR | Customer Service Representative Job - Sacramento, CA

Do you want a CSR position in a company that will invest in your growth, seek your ideas, value the important role you play in the team’s success, and reward your hard work with exciting advancement opportunities?

Providing outstanding customer service to our clients on a consistant basis is essential to our success, and our CSR Team is recognized as being one of the top 2% in the nation.

We are looking for a friendly & outgoing person to join our best-in-practice CSR/Dispatching team. Our culture recognizes individuals who have the vision to see the road ahead and the ambition to plot its course. If you like to help people and have a professional and enthusiastic  approach to customer service - we want to talk to you!

Benefits:

  • Full Time With Competitive Wages (DOE)
  • Health/Dental/Vision Insurance
  • 401K with company matching
  • Fully paid life insurance polices
  • Ongoing top industry training and personal development
  • Joining a great team of people who want to see you succeed

Experience:

  • 2+ years CSR/Dispatching Experience

Duties Include but not limited to:

  • Receive incoming telephone calls from customers and enters customer data into computer.
  • Make outbound calls to set maintenance appointments for existing customers
  • Accept and processes service orders and schedules appointments for service.
  • Expedite and coordinates with team members to resolve problems and customer issues.
  • Follow up on service orders and communicates customer needs to departmental personnel.
  • Perform record management by creating folders, filing and updating information as needed.
  • Telephone customers to ensure satisfaction of the quality of services provided. Enters all customer remarks and concerns into computer.
  • Assist other departments as needed and performs other duties as required.

Additional Requirements:

  • Available for on-call dispatching rotation from home
  • Clean DMV & Criminal Record-background check will be conducted before hiring.