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CSR Training

#53 Call Prioritization

#53 Facilitator Guide #53 Participant Worksheet

#55 Phone Power: The Impact of One Phone Call Per Day

#55 Facilitator Guide #55 Participant Worksheet

#56 Steps To Taking An Inbound Call

#56 Facilitator Guide #56 Participant Worksheet

#57 Handling Difficult Customers

#57 Facilitator Guide #57 Participant Worksheet

#58 Sympathy vs. Empathy

#58 Facilitator Guide #58 Participant Worksheet